Shipping and payment

Delivery

Your favorite Gertrude item is delivered via our service provider Jennesco. This guarantees 100% secure delivery, without altering the quality of your Gertrudeitem.

We deliver worldwide at the following rates:

Belgium: 7 EUR
Luxembourg: 10 EUR
Netherlands: 10 EUR
France: 15 EUR
Corsica: 28 EUR
Germany: 10 EUR
Rest of Europe: 25 EUR
Rest of the world 40 EUR

In the case of particular territories (islands, DOM-TOM, outside the EU), the additional shipping costs will be invoiced to the customer after validation of the order.

Under certain exceptional circumstances, Gertrude reserves the right to cancel delivery. You will then be refunded.

As for delivery times, please allow between 48 and 72 hours (in BeNeFraLux) after final validation of your order.

You will be notified when your parcel has been dispatched, as well as the approximate date and time of delivery.

If you have any questions, please do not hesitate to contact us.

Payment

The gertrude-store.be website offers payment by card and bank transfer via our service provider Mollie, which accepts Visa, Mastercard, Bancontact, Belfius Banking, CBC & KBC Banking.

The gertrude-store.be website uses SSL (Secure Socket Layer) technology. It is used to secure data transmission over the Internet. Your connection and information are encrypted, guaranteeing that your data will not be intercepted fraudulently.

Payment by debit or credit card is handled by our service provider Mollie. Payment is 100% secure, and we guarantee that none of your credit card details are stored on our server. You can pay by Visa, Mastercard, Bancontact, Belfius Banking, CBC & KBC Banking. This payment system allows instant validation of your order, provided payment is accepted by your bank.

If you have any questions, please do not hesitate to contact us.